Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to provide the best products and service. Please read our refund policy carefully before placing an order.

1. General Refund Terms

All sales are considered final unless the product is damaged, defective, or incorrect upon delivery.

Refunds are only issued under specific conditions outlined below and are subject to review and approval by our team.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after purchase

Customer failed to provide correct shipping address

Product delays caused by courier, customs, or unforeseen circumstances

Opened, used, or tampered products

Products returned without prior authorization

3. Damaged or Defective Products

If you receive a product that is damaged or defective:

You must report the issue within 48 hours of delivery.

Send clear photos/videos of the damaged item and the packaging to our customer support email.

Upon verification, we may offer a replacement, store credit, or partial/full refund, depending on the situation.

Claims made after 48 hours of delivery will not be eligible for refund or replacement.

4. Return Eligibility

Returns are only accepted if:

The product is unused, unopened, and in its original packaging.

A return request is submitted and approved by our team.

The return is initiated within 7 days of delivery.

Note: Customers are responsible for return shipping costs, unless the return is due to our error.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original method of payment within 7–14 business days.

Shipping fees, customs duties, and transaction charges are non-refundable.

6. Order Cancellation

Orders can only be cancelled within 12 hours of placing the order.

After this period, the order may already be processed or shipped, and cancellation/refund may not be possible.

7. Company Rights

We reserve the right to deny any refund or return request if the claim does not meet our policy terms.

The company’s decision on refunds and returns shall be final and binding.